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FAQs
Why is 'Whyte Waters Group Frankton' on my credit card statement?

You may see the following on your credit card statement:
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Whyte Waters

Increase Sales with Access to the Accommodation Channel

Whyte Waters supplies Activity Operators with access to its GESS Suite.

The GESS Suite contains a variety of marketing products, which the Accommodation Providers use to supply activity information to their guests, make activity bookings and earn commission income.

Activity Operators who want to sell their activities to these guests, are able to by subscribing to the GESS Suite.

GESS Suite Products:

Agent Trade Manual Online (TMO)

The Trade Manual Online is where you present your activity marketing information to Booking Agents e.g. Brochures, Photo Galleries and FAQ’s. The Trade Manual Online is where Agent’s book your live activities.

The Agent Trade Manual Online is the module where Activity
Operators present live inventory for sale through
the Accommodation Channel.

This module forms part of the overall Guest Experience Support System (GESS) supplied by Whyte Waters to Accommodation Providers.

GESS empowers the accommodation staff to offer their guests an incredible range of activity options to experience during their stay.

Staff can book the activities and then supply their guests with an activity ticket.

Activity Operators can use RTBS to present the following marketing and availability information through the Trade Manual Online module;

Videos and photo's of their activities
Prices and departure times
Written descriptions of their activities, e.g. what to bring, how long the activity is
Frequently asked questions
Training courses that help the staff learn how to sell their products

In-Room Magazine

Whyte Waters publishes in-room activity magazines that allow guests to find out about local activities while they are in-room.

These are extremely well designed, glossy magazines with high quality editorial, generous pictures and informative activity content. This is the type of publication that the guests would read while having a wine in the evening and deciding what activities they want to experience during their stay.

Digital Magazine Apps

Whyte Waters Group supplies Digital Magazine Apps as part of its Accommodation GESS Suite. These are online magazines that present activities to guests in a digital format.

They are searchable online and are marketed in the both the Apple & Android Stores, as well as being distributed on a range of other websites. This product targets guests pre-arrival and aims to inform them about the activities during the time that they are planning stage of their holiday.

LiveTouch

LiveTouch is an interactive touch screen that presents activity operator activities to guests.

It is located in reception area’s of accommodation properties and offers an attractive presentation that will grab the attention of guests. The features of LiveTouch include;

Online brochure information
Video and photo gallery
Regional buttons
Local webcams eg. Milford Sound, ski fields
Live stream airport departures and arrivals
Snow / ski reports
Local events and world time clock
Weather forecasts

Lobby TV

Video footage is a powerful marketing tool that attracts the attention of the viewer and helps you connect with your customer.

Our Lobby TV is a continuous loop of 30-second videos, played to guests within the lobby/reception area of your local accommodation providers. Guests may be waiting to check-in or meeting other guests, they watch the high-quality footage, then make decisions for their stay.

As the loop is limited to a maximum of 15 minutes, your activity is given high exposure to your direct audience. The front desk team also refer to the footage while selling activities and making bookings for their guests.

As part of our InDestination Collection, our Lobby TV helps to start conversations. Guests can quickly and clearly see what the local area has to offer, and what activities meet their needs.

Experience Videos

Experience Videos are informative documentary style travel videos presented by professional television personalities on the in-room TV channels at the accommodation properties. These are also delivered prior to the guest’s arrival in the destination on the internet.

With the total travel program limited to 40 minutes, this is a chance to promote your products using a professional television presenter. The target audience for this video the time that guests spend in-room, it may be the time prior to their evening meal, in the morning or waiting for another guest to get ready to go out. Each video clip is approximately 2 minutes in length, during which time the presenter sells your product to the audience and encourages them to book it through the front desk or concierge service.

Experience Videos are also promoted to Guests using the Whyte Waters pre-arrival systems.